First it was 2/9 to fix DC8 and DC9 Servers, then 2/16 to remove throttling, now the latest ETA is 2/23 as noted on my second Tier-2 NRB Ticket. Frustrating for sure.
Can access all data via phone, but only Contacts via MyVerizon on home and work computers.l That tells me that the data is there, but the delivery channel is broken. Clicking on Settings doesn't work either.
I rely on the Verizon Cloud and understand how frustrating this has been. Our techs are definitely at work trying to get the Verizon Cloud back up and running. As mentioned before, during this outage no data will be lost, but as of right now the ETA is now 2/23.
Thank you for your patience.
Hope you plan to compensate people for this. It was 2/6, then 2/16 and now 2/23. Unacceptable. How is it a company this size does not have redundancy? If anything fails it should fall over to another device. Total complete incompetence.
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OK, so I just upgraded my phone and can't access my saved cloud data. When my wife upgraded a little over a year ago she lost all her data as well. As of this morning it is showing my contacts and messages, but nothing else. I have pictures that are extremely important to me on there of my daughter who passed away. When I called in I was told there were no issues with the cloud service to the reps knowledge, but still can't access my data! I need to know that my messages and pictures will be restored, and when that is going to happen if possible! We never did get my wife's data back.