Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
Suddenly lost reception in 10128
kmmcurtis
Member

Hi,

My roommate and I are both Verizon Wireless customers. Over the past two weeks, neither of us can make/receive phone calls or FaceTime. All calls (outgoing or incoming) are dropped within 30 seconds. We live in NYC, zip 10128

Labels (1)
0 Likes
Re: Suddenly lost reception in 10128
jav6
Sr. Member

What model phones do you have?  Have there been any updates to the phones lately (software or account changes)?  Any neighbors experiencing similar issues? Any major construction nearby?

...Just another VZW customer...trying to offer some assistance...
0 Likes
Re: Suddenly lost reception in 10128
kmmcurtis
Member

I have the iPhone 7 Plus, I believe my roommate has the iPhone 7. There's been no recent changes to our phones. There's construction across the street from our building, however that's been ongoing since the early summer.

0 Likes
Re: Suddenly lost reception in 10128
jav6
Sr. Member

Is the problem primarily when you are home?  What if you go out, down the street or anywhere else?  You might call (when you can) Customer Support at 800-922-0204 or *611 to see if there are any network issues in your zip code area.

...Just another VZW customer...trying to offer some assistance...
0 Likes
Re: Suddenly lost reception in 10128
vzw_customer_support
Customer Support

Thanks for bringing this to our attention,

 

TamaraH_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes