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Our ESP, received the following smtp response for one of our clients on 4/27/15:
571 Email from XXX-XX-XXX.XX is currently blocked by Verizon Online's anti-spam system. The email sender or Email Service Provider may visiXt http://www.verizon.net/whitelist and request removal of the block.
We haven't received a response on the status of our request since submitting the removal on 4/27 and 4/29. Would someone from your team be able to provide an update on our request? I appreciate your help and guidance!
Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to assist you. Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.
We are an email service provider. We continue to receive the following smtp response for one of our clients starting 4/27: 571 Email from XXX.XX.XX.XXX is currently blocked by Verizon Online's anti-spam system. The email sender or Email Service Provider may visit http://www.verizon.net/whitelist and request removal of the block.
We haven't received a response on the status of our request since submitting the removal multiple times starting on 4/27. I have been on 3 seperate Verizon Live Chats. The last agent told me the IP was compromised. Each of the agents have assured me someone would contact me in 24 hours with details. It's been 24 hours since the last chat. Would someone from your team be able to provide an update on our whitelist request?
I understand this is a customer forum but I can't seem to get this issue resolved. Please provide assistance. The IP has been blocked for over one week.
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.