Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I just back from Mexico and my account was blocked because of multipe connection failures attempts. I did logon day 1 no problem. My suster-in-law account was also blocked and she did not even try to logon. I am at a complete loss to why this happened but worst was the solution. I had three options: an email would be sent to me with a code to unblock, well my email is blocked I can not get that code. One would be sent to my home phone, I am in Mexico and the last was snail mail to my home address. This was a major inconvienance and the solution not well thought out since only one option is even close to viable and you have to be home to use it. I would like to know first why I was blcok at all since I did not have any failures logging on and obviously since my sister-in-law had the same problem it had nothing to do with one of us on the account. She does have verizon wireless. A no brainer solution is a text to your phone with a code. She did get a text telling her she was blocked.
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.
Please see the announcement here: