Account Locked: Home Phone Not A Verizon Landline

[mikaelastrom77]

Please help me!

My wife has forgotten her password and now her account has been locked, I have talked to so many people over at verizon and noone can help me unlock the account. Since she still has access to the account via her phone the best thing would be for her to get some sort of reset link. We don't have a verizon home phone associated with the email anymore (now we only have verizon wirless) so I can't use the existing unlock account functionality. 

This person here got help (so hoping I can too):

http://forums.verizon.com/t5/My-Verizon-Account-Residential/HELP-Account-Locked-Home-Phone-Not-A-Ver...

[ElizabethS]

What kind of account is this: a wireless phone account, or a residential account for Fios services?

[mikaelastrom77]

Hi Elisabeth, thank you for replying!

Sorry should have been more clear - her @verizon.net mail account.

We currently only have both our phones with Verizon Wireless.

/M

[ElizabethS]

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.