Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring the phone you love. OR get iPhone 13, on us. Online only. With Select 5G Unlimited plans. Ends 1.31. Buy now
end of navigation menu
Another "Keep My Email" Issue
handymanmac
Newbie

Looking to retain my email addresses and was directed by customer service to keepmyemail.com site.  After multiple attemps I was given the "this account is not eligible" response.  I spent over 3 hours with customer service without any answers or resolutions.  I finally had a customer service rep contact a live person at the keep my email (Host Way) and was given the response, "We have had a website issue, try back tomorrow it should be repaired."  Really!!  Still unable to retain my addresses and it is impossible to speak with someone who can help.  Has anyone actually had this isssue rectified?  I see many complaints about this issue but very little resolution.  

HELP PLEASE!

Thanks.

0 Likes
Re: Another "Keep My Email" Issue
hanson4
Newbie

Have also recently tried to set up a ' Keep my email' account with same ' not eligible'  response.  Hope you receive a response with a solution that will help both of us. 

0 Likes