Blocked IP Address / Whitelist Request


Our domain has been blocked for months.  I have filled out your whitelist form numerous times with the same generic emailed response and never a resolution and I cannot find the form referenced in the email.

After investigation, Verizon Online Security has determined that e-mail from your IP address will not be allowed access to the Verizon Online e-mail domain due to one or more of the following reasons: 

Your IP has been blocked because of spam issues or because your ISP indicates that it is dynamically assigned

Once you have addressed any security-related issues on your network, you should  contact Verizon Online Security via this form. At that time, we will work with you to restore normal e-mail traffic or to take other action as we deem appropriate.

We have a dedicated IP, we have SPF records, we do not spam, and we are not on any blacklist.  I've tested our domain on MXtoolbox, wiseTools, and Mail Tools (to name a few) and they all show good reports.  I've consulted an email company but they say there is't anything they can fix on the back end because there  isn't anything wrong.

I'm requesting that our issue get escalated to an agent.

Thank you.

Re: Blocked IP Address / Whitelist Request
Contributor - Level 2

Hi piecesofhistory,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal. Private Support Case