Can't Access E-mail on Mobile Devices

[icilim]

Beginning 17 September, e-mail no longer updates on either my iPhone 5S or iPad, both running iOS 7.1.2.  It does not work on cellular data networks nor WiFi.  

I have gone through the account unlock process, but that has not worked.  Devices have been rebooted.

I can't find any threads that address this problem, but did note another user also experienced the same thing.  No resolution was posted.

Please advise.

[eljefe2]

On your iPhone/iPad settings, do you have incoming server port set to 995 with Use SSL turned on?

[icilim]

Thanks, eljefe, for the reply and advice.

I have carefully checked all of my settings on both devices and they are exactly as they were prior to 17 September, including both the SSL and server port settings.

I can access my e-mail just fine on a any computer, just not on the phones.  It's really strange.

The error message I get is "the POP server pop.verizon.net" is not responding.  I am NOT a Verizon Yahoo! user, so I just have the standard Verizon webmail and use the pop server on the mobile devices.

[TomH121]

also Password checked 

[icilim]

Thanks, Tom.

Yes. Passwords checked.  I have gone through the reset password process with Verizon (getting a PIN e-mailed to you and then changing your password), and I have verified the passwords in the mobile devices were also updated and are matching.

[eljefe2]

If those settings you checked are indeed Port 995 with SSL on, I'm stumped. 

If I come up with another idea I'll be back.  In the mean time, I hope someone else will time in and help.

[TomH121]

Just finished upgrading from iOs 8.0 to 8.0.2 on my iPad 2

Checked my mail.verizon.com

Working OK for me.

73's for now,

[TomH121]

Hi icilim:

JUST CHECKED MY iPhones and iPad 2 verified these settings as working on All.

See attached.

PS in Settings>>About>>Carrier>>Verizon 17.0    On iPhone

DK if it makes a difference

[icilim]

Just a quick update (but not a solution):

1. Updated devices to iOS 8.0.2

2. No change; still could not send or receive e-mail on the iPhone 5S or iPad.

3. Chatted with Verizon Technical Support and was advised that the iOS 8 update (all versions) are causing issues for some Verizon users (not all) and I should call Apple Technical Support.

4. I was given a phone number and figured I'd call just for the fun.

5. I was given a number for Apple that was out of service.

I can say I am not surprised Verizon is not willing to deal with this and is using Apple as a convenient excuse.  Meanwhile, I can't get or send e-mail (and am apparently not the only one).

Is anyone else out there having the same problem?

[rcstein]

I have been having problems too. I can not access my email anymore on my iphone