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Can't Access Sub Account
musiclover85
Newbie

Hello, I've been having issues accessing the email for a sub account. The account has been locked due to various log in attempts. Which as you probably know it states to have a temporary pin sent. I've tried and noticed those are just for the primary account not a sub account. So, I'm not able to access this account at all.

Is there a way that I can access this account?

Thank you.

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Re: Can't Access Sub Account
mfizzy
Specialist

Once a sub  account is locked, the only thing you can do is call in for tech support. There isnt a pin process to unlock a sub account. every time you attempt to unlock, it will switch to the primary username.

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