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Can't change secret question
BruinOaks
Enthusiast - Level 1
‎03-13-2012 10:50 AM

My email was compromised. I changed my password and ran a virus scan which yielded nothing. I tried to change my secret question but the system responds by telling my that is is unable to make the change and that i should try again. Repeated retrials got the same response.

Anyone have any way around this?

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Re: Can't change secret question
KH-OrnEsh1
Moderator
Moderator
‎03-13-2012 11:11 AM

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please contact our customer service team via live chat or email at: http://www22.verizon.com/content/contactus/

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Re: Can't change secret question
somegirl
Champion - Level 3
‎03-19-2012 08:26 PM
@BruinOaks wrote:

My email was compromised. I changed my password and ran a virus scan which yielded nothing. I tried to change my secret question but the system responds by telling my that is is unable to make the change and that i should try again. Repeated retrials got the same response.

Anyone have any way around this?

Tech Support can reset your Secret Question for you via their tools. You'll need to contact them through one of the options on Verizon's Contact Us page.

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