Cancel your Verizon domain

[Nanako]

I am using aol for my Verizon email account since last year. I have just received email from Verizon saying that they will start charging me $19.95 and if I want to cancel it call their 800number. 

So I called, but they had no idea what I’m calling about. The third person whom I spoke to after more than 30 minutes on hold finally understood and said I had to talk to her supervisor. Now I’m on hold again and the recording told me the estimate waiting time is 1 hour and 14 minutes!! 

Is there any easier way to cancel this? I’m not sure if I will be able to listen to this stupid music for more than one hour! 

Please help!

[kh-gary]

Hi Nanako,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.