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Cannot get our IP address added to white list
Allied1
Newbie
‎07-05-2016 02:19 PM

Hello,

I'd like an assistance in getting our IP added to the white list.  Our IPs are dedicated to our server, which too is a dedicated server.  We were having server issues and downtime during the month of May and our server was completely down for reconfiguration during June, it's now been a few days that's been up and operational and we realized emails sent from the server with IP 104.149.249.6 is being rejected by Verizon.net.

Tried the instruction on the rejected emaail, but here is an automated response we received a few minutes later:

fter investigation, Verizon Online Security has determined that e-mail from your IP address will not be allowed access to the Verizon Online e-mail domain due to one or more of the following reasons: 

Your IP has been blocked because of spam issues or because your ISP indicates that it is dynamically assigned

Our server has just been fully reconfigured and secured, we'll be grateful for your assistance in getting our IPs whitelisted.

Here are the IPs we are currently using:

104.149.249.6

104.149.249.5

Thank you in advance for all your help.

Regards,

Homayoun

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Re: Cannot get our IP address added to white list
LawrenceC
Moderator Emeritus
‎07-05-2016 03:09 PM

Hi Allied,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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