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Cannot send e-mail using webmail or Thunderbird
beakersgirl13
Newbie

Since I was instructed to change my account password and walked through the person with a customer service rep a few weeks ago, I have been unable to send e-mail using Thunderbird.  Now, for the last week, I have been unable to send e-mail through Verizon Online (webmail).  I seem to be receiving e-mail normally online.  Also, I have 3 subaccounts that are working normally.

Any suggestions (other than the ones on the support website--I've followed all those suggestions and changed all those setting, but nothing has worked) would be appreciated.  Thanks!

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Re: Cannot send e-mail using webmail or Thunderbird
somegirl
Champion - Level 3

@beakersgirl13 wrote:

Since I was instructed to change my account password and walked through the person with a customer service rep a few weeks ago, I have been unable to send e-mail using Thunderbird.  Now, for the last week, I have been unable to send e-mail through Verizon Online (webmail).  I seem to be receiving e-mail normally online.  Also, I have 3 subaccounts that are working normally.

Any suggestions (other than the ones on the support website--I've followed all those suggestions and changed all those setting, but nothing has worked) would be appreciated.  Thanks!


What error are you getting when attempting to send through webmail?

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