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Cannot send mail on iPad and iPhone
sgmccarterjr
Newbie

Started receiving a message box on iPad and iPhone:

Cannot Send Mail - The user name or password for "SMTP:{edited for privacy}@smtp.verizon.net" is incorrect.

Can receive mail fine on iPad / iPhone and can send/receive mail fine on home PC or from the web.

To my knowledge, no settings have been changed on either device.

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Re: Cannot send mail on iPad and iPhone
mdonato
Newbie

Same here...happened yesterday...then randomely, last night, the outgoing messages were sent.

Today, I get the same message again...very frustrating.

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Re: Cannot send mail on iPad and iPhone
vzissues
Newbie

me neither.....guess i need to call.  wonder what changed

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Re: Cannot send mail on iPad and iPhone
ktolsen4
Newbie

Donot bother calling.  I was on the phone with support.  They said it is the phone and not them and could not help.

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Re: Cannot send mail on iPad and iPhone
TomH121
Super User
Super User


Just sent a test message from myiPad to my email @verizon.net
Worked.
See attachment

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Re: Cannot send mail on iPad and iPhone
waterbugforever
Enthusiast

This problem occurred for me after I changed my password when I was on the Verizon site.  When I went back to my Iphone it prompted me to change my password in settings.  I did that.  Incoming started working but Outgoing still would not work.  I did not realize that you have to type the updated password in both the incoming and the outgoing email.  After I updated the settings for outgoing, it worked.

Re: Cannot send mail on iPad and iPhone
Emichelleb
Newbie
This solved the problem. Thanks for posting!
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Re: Cannot send mail on iPad and iPhone
LawrenceC
Community Manager
Community Manager

As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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