Our company email is being blocked by Verizon.net by the anti-spam system. I have submitted whitelist requests, but they get instantly denied by a seemingly automated message saying:
After investigation, Verizon Online Security has determined that e-mail from your IP address will not be allowed access to the Verizon Online e-mail domain due to one or more of the following reasons:
Your IP has been blocked because of spam issues or because your ISP indicates that it is dynamically assigned
Our IP's are definitely not dynamically assigned (have been the same for years) and there is no spam coming from our environment. We have proper SPF, PTR, MX records, etc. We are not on any blacklists - Verizon is the only company blocking our email.
Who can I contact to resolve this situation? We have angry customers who are not receiving our emails to them because of the block.
Thank you very much.
We have a static IP. We've been emailing to Verizon customers for years and all of a sudden have become blocked. I work for a hotel company and we send a large number of room confirmations, etc to our guests. I'm assuming this large amount of mail is what caused the initial block as we have never been (or are currently) on any of the major blacklists.
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.