E-Mails from Kohl's Dept. Store

[AngelaS1]

I have not received ANY e-mails from Koh's Dept. Store since 2/25/15.  I called Kohl's and the rep, who seemed very knowledgeable, responded that since Verizon updated their system in late February, they have received multiple complaints from Verizon customers about not receiving e-mails.  Since Kohl's distributes rewards and store dollars via e-mail (with expiration dates), I am losing money by not receiving these e-mails.  Verizon, PLEASE REMOVE Kohl's from an internal blocked sender's list.

[gs0b]

Welcome to the forums.  You're talking to other customers here.  If you want to get a message to Verizon you need to call or chat with them.  Click here for options: Contact Us.

You could give Kohls a different email address, such as a gmail account, to see if you can get the emails on a non-Verizon account.

Good Luck.

[AngelaS1]

Thank you.  I've tried contacting Verizon, via phone, chat, etc.  No one has been any help.  I'm desperate, so I posted here, hoping a VZ rep will see it.

[LawrenceC]

Hi AngelaS,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.