EMAIL SECURITY SETTINGS CHANGE

[Scott1310]

Ok..well this simply isn't working out for my Galaxy S4.  I'm signed into my Verizon account and receiving email.  On going into the account to make the changes, on either the incoming or outgoing servers...I enter the information, click DONE and am eventually rewarded with:  ALERT  "Unable to connect to email server to verify your account information.  No response from server."

So, how is this possible if I'm pulling email under the old settings?  Assistance would be appreciated.

[ElizabethS]

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.