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Email being blocked and whitelist denied - HELP?
mokeepc
Enthusiast

Email to verizon.com (.net too) are being blocked by the anti-spam system. I submitted whitelist requests, but just get automated messages in return saying the IP is dynamically assigned. It's not, I've had the same IP on that server for well over 1 year. No spam is going out from the system, and SPF, PTR records are correct.

Who can I contact to get mail flowing for customers? One of the sites I host is owned by a local Verizon customer, and he can't even get his own web site emails when someone makes a purchase from him. Very frustrating!

Any help appreciated.

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1 Solution

Correct answers
Re: Email being blocked and whitelist denied - HELP?
ElizabethS
Champion

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

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Re: Email being blocked and whitelist denied - HELP?
ElizabethS
Champion

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.