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Certain email buttons are inactive on some of my Verizon.net - received emails: delete, move to folder. These buttons are "greyed". These messages may, going down, display the original message, a "page 2" logo and a block of Java programming comments, and then the message again (as if a "Message Source" display is tacked onto a regular display).
Also, when a folder messages are listed, and several messages are selected, the delete key does not work. I suspect that the messages of the first paragraph above are blocking the delete function, but how?
Welcome to the Forum, I am not sure of a via solution to your issue. If you can please install a different browser (I assume you are using Internet explorer... it would also help to know which version you have and it if is up to date)
AFA another browser I highly recommend useing FireFox 32bit version http://www.mozillafirefoxfreedownload.com/
Was using Google Chrom. With help of Verizon, cleared the browser of its cache, cookies, and all other background info and then it worked fine again. So it was some browser garbage, not Verizon's programming at fault (most likely!).