Email - request to verify email address - cant get rid of this

[gcville]

Still getting this popup message in the upper right of the My Verizon page.

I clicked on Send Verification Email and I do not receive an email.  Can this be removed or stopped ?

Is everyone else getting this annoying message? Why cant this be stopped? 

My email has always been the same for years.  I shouldnt have to deal with this pop up.

Action Needed: Verify Email Address

none

Make it easier for Verizon to communicate with you to reset your password, get important notifications, etc.

The above Primary Email Address on file is not verified. Click the link below to send a verification email to this email address. Please follow the instructions in the email.
Send Verification Email

NOTE: To change your Primary Email Address on file, please visit the Profile Page.

[mfizzy]

Once you click on link in the email it sends you and enter your zip code it should stop. Where is the email being sent? Did you go to your profile page and check what you have entered under residential contact info for primary and secondary email address?

[gcville]

I never get an email.

I have always had the same email address.  Just looked on my profile page and it is correct.  Not sure where the email is going.

[gcville]

Checked my email (Verizon email) and no email was sent to me for email verification.  Nothing sent to inbox and nothing in my spam folder. It didnt send anything to me.   I am tired of that message popping up and that other one too about the facebook connect or whatever.  It pops up and blocks the inbox message amount.  Stupid.

[DanielW1]

Verizon is giving me the exact same problem. I was a Cox Communications customer and became a Verizon customer 4 days ago.  I had set up my online profile before installation before the installation so I would watch TV online.

Once they installed the service I realized they do not provide email service so I set up an @outlook.com email address. I changed the email to my new address and I get the message that I need to verify it while on the website. I click the "send verification email" link and nothing ever hits my inbox, junk box at all.

I called and spoke with three verizon techs, they tell me they cannot figure out how to fix it. I do not have a cell phone that accepts texts (basic cell phone) so I did not put that number in so I know they are not trying to text it to me. 

Note: when I logged into Verizon Wireless website and changed my email address there it worked fine, took 30 seconds. The FIOS website is fubered though it really sucks. Anyone have a solution?

[LawrenceC]

Hi DanielW,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

[LawrenceC]

As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.