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Email settings don't work, can't receive or send email
Maryde
Newbie

No matter how many times I change my Outlook email settings for Verizon, the new settings have never worked.  I used to be able to at least receive email, but for many months I have not been able to send email.  I have called support and emailed Verizon and no one has been able to help.

So now as of 11/11/2013, I can't receive or send email and I have tried to change my settings to the new settings, and nothing works.  I have gone to verizon.com/emailsettings for step by step instructions, all to no avail.

I also have comcast.net and my own website email in Outlook  and now NONE of my email accounts work as of 11/11/2013.  It appears Verizon is the key to my problems.

Any thoughts?

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Re: Email settings don't work, can't receive or send email
JOSEm441
Specialist - Level 2

IF outlook is configured to leave a copy on the VZ server... use this link and let us know if you can send/receive https://mail.verizon.com/webmail/driver?nimlet=showmessages&view=emails

NOTE this is a workaround for now. Also what version of Outlook are you using ?

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Re: Email settings don't work, can't receive or send email
PJL
Master - Level 3

@Maryde wrote:

No matter how many times I change my Outlook email settings for Verizon, the new settings have never worked.  I used to be able to at least receive email, but for many months I have not been able to send email.  I have called support and emailed Verizon and no one has been able to help.

So now as of 11/11/2013, I can't receive or send email and I have tried to change my settings to the new settings, and nothing works.  I have gone to verizon.com/emailsettings for step by step instructions, all to no avail.

I also have comcast.net and my own website email in Outlook  and now NONE of my email accounts work as of 11/11/2013.  It appears Verizon is the key to my problems.

Any thoughts?


Verizon should have no impact on your ability to use Outlook with your comcast.com account.  Verizon is only providing the pipe to Comcast, and I can get there there just fine.  Something must have been changed in your Outlook setup for your Comcast account (which is separate from the settings for your Verizon account) or Comcast must have changed something that broke your Comcast settings.

If you provide your exact Outlook settings (inbound and outbound including servier names, ports, and SSL settings), perhaps someone can help.

Also, can you successfully use the Verizon webmail to access your mailbox?

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Re: Email settings don't work, can't receive or send email
PJL
Master - Level 3

Try a Bing web search for "unlink verizon email yahoo" for some solutions.  There actually is another thread on the Verizon forums on this topic on this topic.  It is quite long.  And there are a number of others on the Verizon forums that came up in the web search.

FYI this is a peer-to-peer forum and Verzion generally does not respond to direct questions like this, and only sometimes for real issues that need technical support (like outages, etc.).

Maybe another forum member has done what you're trying to do and can help, or the answer is in the link I provided or the other results you will get with the web search.

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Re: Email settings don't work, can't receive or send email
SueSty
Newbie
I've also tried numerous times to reset my Verizon email to the new settings and can't do it on my iPhone any suggestions?
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Re: Email settings don't work, can't receive or send email
TomH121
Super User
Super User

Have you gone here ?

https://mail.verizon.com/webmail/driver?nimlet=showmessages&view=emails#options_POPEmailClient_POPEm...

Settings>Email Help>Troubleshooting

Hope it helps.

Please post if it resolves your situation.

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Re: Email settings don't work, can't receive or send email
TomH121
Super User
Super User

 FIRST USED THESE SETTINGS SUCCESSFULLY WITH OUTLOOK 2003 AND WINDOWS XP

LATER SWITCHED TO WINDOWS 7 PROFESSIONAL AND OUTLOOK 2013 WORKED FROM START

NOW USING CHROME BROWSER ON MY NEW COMPUTER.

Your Email Account Information
Below are the details of your existing account(s) information:


Your Verizon Email Accounts
Primary Account ***********
Sub-Accounts
***********


Below are the settings for your Email Client (Outlook, Outlook Express, Outlook 2010 etc):

Incoming/Outgoing Mail Server Settings
Incoming Mail Server (POP3) pop.verizon.net
Outgoing Mail Server (SMTP) smtp.verizon.net
Incoming/Outgoing Mail Server Port Settings
Incoming Mail Server (POP3) Port 995
Outgoing Mail Server (SMTP) Port 465

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Re: Email settings don't work, can't receive or send email
lisa_lisa
Newbie

After Verizon bugged me about it for months, I finally changed my settings about two weeks ago. Then all of my mail recieved after 11/29 disappeared yesterday, and no more mail came through until this morning when I changed back to the old ones and all my mail came flooding back. And now I'm receiving new mail. What's going on? I'm using Thunderbird 24.1.1

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Re: Email settings don't work, can't receive or send email
TomH121
Super User
Super User

I did a search and found this

http://forums.verizon.com/t5/Verizon-net-Email/Email-settings/m-p/582505#M12632

Hope this helps your situation

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Re: Email settings don't work, can't receive or send email
Franku1
Newbie

I have the exact problem with Outlook 2010. I had been on the phone with verizon for at least two hours after which I was referred to the verizon "Experts" who offered me a monthoy plan for maintenance. I declined and will try to contact Microsoft Outlook next. Verizon has created a nightmare for me.

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