Emails failing to send on Android phone

[shesca]

When I first set up my verizon.net email on my Android phone, they sent fine.  All of a sudden, my sent emails fail to send.  I rebooted my phone, set up Verizon once again, and the same thing - they sent for a few days and now will not.  I checked my settings, and they are correct.  I am so frustrated by this because I find I frequently need to send emails, and end up doing so through my gmail account instead.  I spoke with Verizon support, but was told this is an Android issue.  I spoke with AT&T (my provider) and they said it is a Verizon issue (this is often so typical).  I really don't care whose issue it is, I just want to be able to send emails from my phone.

[somegirl]

What settings are you using? Could you take a screenshot (block your username/password) and post it?

Are you getting an error when you try to send?

[shesca]

How do I take a screenshot of my phone's settings?

[shesca]

I figured out how to do screen shots, so here they are

INCOMING SERVER SETTINGS

Not shown above is the last line:

APOP security login - I checked off the check box.

____________________________________________________

____________________________________________________

OUTGOING SERVING SETTINGS

  Outgoing Server Settings

That's all I could find.  Please let me know how to change, so I can send email.

Thank you.

[bruteforce1]

somegirl 

Gold Contributor V

Posts: 2,864

Registered: ‎09-15-2009

Location: Texas

Re: Emails failing to send on Android phone [ New ]

‎06-02-2014 06:27 AM

What settings are you using? Could you take a screenshot (block your username/password) and post it?

Are you getting an error when you try to send?

here are the settings for android   https://mail.verizon.com/webmail/driver?nimlet=showmessages&view=emails#options_POPEmailClient_POPEm...

[bruteforce1]

What settings are you using? Could you take a screenshot (block your username/password) and post it?

Are you getting an error when you try to send?

here are the settings for android   https://mail.verizon.com/webmail/driver?nimlet=showmessages&view=emails#options_POPEmailClient_POPEm...

[tns2]

You must not click APOP security password.  ITs not allowed anymore by Verizon.

Not sure it will help but you also did not click REQUIRE SIGNIN on the SMTP screen.

[AllanSlow]

I suddenly have the same problem.

Authentication error 500.5.7.0 unknown AUTH error - 1 (internal authentication error)

Any ideas???

Thanks.

Allan

[JMR1276]

Had the same problem but fixed by selecting SSL security from drop down and this auto populated correct port information. Sign in required with password also needs to be enabled. Hope this works for you.