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Fios app not working on my iphone 4s
LilMickie
Newbie
I have repeatedly downloaded the fios app on my iphone 4s and although it will download, it continues to say "error, we are unable to process your request. Please visit verizon.com or call the verizon support center for help". This happens whenever i try to do anything in the app related to my email. Any suggestions on a workable solution is definitely appreciated.
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Re: Fios app not working on my iphone 4s
ocean25
Specialist

@LilMickie wrote:
I have repeatedly downloaded the fios app on my iphone 4s and although it will download, it continues to say "error, we are unable to process your request. Please visit verizon.com or call the verizon support center for help". This happens whenever i try to do anything in the app related to my email. Any suggestions on a workable solution is definitely appreciated.

   Are you using iOS 7?

   Some apps are not compatible yet.

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Re: Fios app not working on my iphone 4s
viafax999
Super User
Super User

@LilMickie wrote:
I have repeatedly downloaded the fios app on my iphone 4s and although it will download, it continues to say "error, we are unable to process your request. Please visit verizon.com or call the verizon support center for help". This happens whenever i try to do anything in the app related to my email. Any suggestions on a workable solution is definitely appreciated.

Which fios app is that?  Doesn't sound like mobile as I can see nothing to do with email in there.

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Re: Fios app not working on my iphone 4s
ocean25
Specialist

@viafax999 wrote:

@LilMickie wrote:
I have repeatedly downloaded the fios app on my iphone 4s and although it will download, it continues to say "error, we are unable to process your request. Please visit verizon.com or call the verizon support center for help". This happens whenever i try to do anything in the app related to my email. Any suggestions on a workable solution is definitely appreciated.

Which fios app is that?  Doesn't sound like mobile as I can see nothing to do with email in there.


   I think the OP means the MyFiOS app which does show email?

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Re: Fios app not working on my iphone 4s
LilMickie
Newbie
No i actually havemt upgraded go that yet
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Re: Fios app not working on my iphone 4s
LilMickie
Newbie
Its the Verizon fios mobile app that i downloaded from the app store on my iphone 4s
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Re: Fios app not working on my iphone 4s
PJL
Master

@LilMickie wrote:
Its the Verizon fios mobile app that i downloaded from the app store on my iphone 4s

The cuurent FiOS Mobile app does NOT do email -- it only does FiOS TV functions.  The current My FiOS app includes the emaik function.

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Re: Fios app not working on my iphone 4s
ocean25
Specialist

@PJL wrote:

@LilMickie wrote:
Its the Verizon fios mobile app that i downloaded from the app store on my iphone 4s

The cuurent FiOS Mobile app does NOT do email -- it only does FiOS TV functions.  The current My FiOS app includes the emaik function.


   ...and works like a charm!

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