Forgotten password -> locked out :(

[Uberlisa]

I'm trying to set up my mom's Kindle. We can't remember the password to her email. We tried the password recovery, but we can't remember the answer to the secret question. Tried having a code sent to my email. Tried entering the code, it seemed to work, but then we got one of those weird alpha-numeric code pop-up things. Tried entering the weird alpha-numeric code, but nothing happened. Tried a few different ones, but nothing continued to happen.

And now the account is locked. 

So frustrated.

[pac11]

I've had pretty good luck with Verizon's tech support in cases like that.  They can usually reset things for you if you get locked out.

Try calling.  Real people can work wonders!

[Uberlisa]

Just had a live chat with Jailaxmi. They were able to resolve the problem!