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One of our sales reps must use his personal Verizon settings to send his email in Goldmine. His user name and password are correct and work with Verizon web mail. When using his Verizon SMTP settings in Goldmine, server keeps rejecting as bad user and password. Using port 465 SSL and Login type authentication. Need to contact someone at Verizon, but can't locate anyone who can help me since this is not my account.
Are you using the @verizon.net after the user name? Try that to see if it works.
have tried it both ways with no success
For the sake of example, we are going to pretend that we are setting up fictional account "firstname.lastname@example.org" and the password for logging into that account in webmail is "fakepassword" - Again, this is a fictitious account for the sake of an example.
The settings for using Verizon's SMTP (outgoing) server would be:
Outgoing Server: smtp.verizon.net
Server Requires Authentication: Yes
Requires a Secure Connection (SSL): Yes
If you are given the option anywhere for Secure Password Authentication (SPA), set it to No, Normal, Plain, etc.
These settings should work unless it is a Verizon/Yahoo account, in which case the SMTP server name is outgoing.yahoo.verizon.net
If all of that is set up and it's still not working, your best bet is to provide a screenshot of the settings (with personal information blocked/removed) and any errors you are getting.