Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I'm hoping someone here can help me; I've spent more than eight hours on the phone and spoken to more than 45 Verizon employees in seven departments to no avail. The problem is a bit complicated:
When I lived in TX I had a Verizon DSL account with an email address. When I moved to Washington DC I converted the DSL account to dial-up to keep the email address. After a few years, I got DSL in DC, but I was told that they could not move my email address to the new account because it was a "Verizon West" account and I was in "Verizon East". Instead, they made the dial-up account defunct so I would not have to pay for it, and associated the account with my DSL service, but they warned me that if I ever cancelled the DSL I'd lose the email account.
It's a couple of years later and I'm moving to an apartment where the internet service is included. I need to cancel the DSL service in the old apartment, but I still want to retain the email address. I tried setting up a "Your Domain" account, but because the old address is showing up as a dial-up account the Your Domain registration system won't accept it (I tried both on the internet and by calling a rep). Two or three of the customer service reps suggested that I use TrueSwitch, but that looks to be used to switch accounts, not merge them -- the point of this exercise if for me to keep the old address, not move to the new one (which I am soon to cancel, anyway).
Can anyone help me? I'm really tired of talking to customer service reps who tell me to talk to a department I've already spoken to literally six times before.
Thanks in advance.
We can see what can be done with this email account. I have copied your thread to private support board so we can get more information from you . Please refer all correspondences to the new thread.