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Help retrieving password
AdvicePro
Enthusiast - Level 2
‎06-07-2015 05:34 AM

At Forgot User ID and/or Password, when I select Password then click Continue and enter my user ID, after Secret Question It says null. Why is this? I don't have Verizon anymore, but I signed in just a few days ago.

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Re: Help retrieving password
somegirl
Champion - Level 3
‎06-09-2015 08:05 AM
@AdvicePro wrote:

At Forgot User ID and/or Password, when I select Password then click Continue and enter my user ID, after Secret Question It says null. Why is this? I don't have Verizon anymore, but I signed in just a few days ago.

This is probably because you don't have a secret question set up for the account. You would need to contact Verizon support.

@AdvicePro wrote:

At Forgot User ID and/or Password, when I select Password then click Continue and enter my user ID, after Secret Question It says null. Why is this? I don't have Verizon anymore, but I signed in just a few days ago.

If you don't have Verizon, then what are you trying to log into? Verizon typically cancels all associated services when you close the account.

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