Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
So I decided to try FIOS again after Comcast jacked my rates as FIOS did 2 years ago at the end of the 2 yr. Agreement. The set up wizard asked me to choose an ID different than the primary email account ID. That didn't work as stated and my email was about to be sent out via True Switch to hundreds of friends and colleagues with an unrecognizable prefix. I asked that the ID be switched back to the firstname.lastname@example.org I had previously used with FIOS and DSL a decade ago. Now the accounts seem to be terminally confused. It is even throwing me out to a dead Yahoo webpage associated account that was set up in partnership with Verizon DSL over 10 years ago - but never used. Eight days and over a dozen calls to tech support , e-support and account support, and a couple of repair tickets and 4 promises that we will get to it within 24-48 hours and I STILL CAN'T EVEN SEND OR RECEIVE WEBMAIL! This is the worst consumer experience in many years, and is wasting dozens of hours of Verizon support staff time as well as making my life miserable. I will try one more call, and then it's on to the County's Cable Commission (had to do that a couple of years ago also with FIOS) and probably back to Comcast. FIOS claims that the .net folk and .com folk cannot work together to resolve this issue due to security protocols. So how long do I let this madness continue before pulling the plug on FIOS for the last time?
Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.