How can I cancel Your Domain service?

[VerizonUser836]

I have been going round and round with Verizon for almost  a year.  I signed on for Your Domain service at $19.95 because I needed to keep my email for one more month while I switched accounts.  I was told the service is for one year, and would lapse after 12 months.  Apparently, this is a recurring charge, and you are billed automatically unless you cancel.  

I called Verizon to cancel this service when I received a bill, and was told it was taken care of.  It never was.  After repeated phone calls and many hours of being transferred around, a rep finally told me that it never was cancelled, and that Verizon reps aren't really familiar with this service (no kidding), since it is handled by a third party.

She was nice enough to give me a number for the third party, but they only have an automated system.  Since my Verizon account has now benn suspended for non-payment (for something I cancelled months ago), they can no longer help me.  

So, more calls back to Verizon, where no one can help me, either.  

My time is worth so much more than the $19.95 I owe, but this will keep being billed if I can't stop it.

Does anyone have suggestions or a number for a live person at the third party agency? (I now wished I would have asked for their company name while speaking to that rep).

My sanity thanks you in advance.   

[ElizabethS · Accepted solution]

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.