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IP Address Whitelisting - Failure

Repeating several previous posts on this topic, I cannot successfully whitelist my servers' IP addresses using the online whitelist functionality. I have submitted a request using:

and received the following response:

"Your IP has been blocked because of spam issues or because your ISP indicates that it is dynamically assigned"

The IP address used is a static, assigned address, there is a valid reverse DNS entry, and there are no spam issues - the ip address is not listed in any RBLs.

I would like this escalated to someone that can resolve the issue. I have customers that cannot send to any Verizon-provided address.

Re: IP Address Whitelisting - Failure
Community Manager
Community Manager

Hi thewebcorner,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.