Choose your cart
Choose your cart
Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
Just like many others, our IP's have somehow wound up in Verizons email blocklist. We've tried going through the delisting process as described, but only get an auto-response saying that it was listed as SPAM, with no way to actually go forward with it and de-list it.
After multiple attempts at resolving this through the traditional means Verizon provides, I find myself creating this topic as it seems to be the solution for many. Our IP's are clean, have a good reputation and are not in any other blocklists. I'd appreciate it if you could submit a support ticket to someone whom we can resolve this issue with once and for all, as it's of course affecting our end-users.
Cordially,
Release your ip address and hopefully the new one you acquire will be clean.
I should of course mention that we're an ISP - so it's our allocated IP's that are being blocked. They of course can't really be released and renewed.
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page here on the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.