Incoming/Outgoing connection

[Budg1]

1604 Wed 3 April 2013  Balt

Verizon has changed, or is going to change, the mail transport protocol.  Unfortunately the POP and SMTP do not work and it took Naitia (sp?), at the India helpcenter, an hour to give up and return to the  incoming and outgoing.verizon.net.  I was also told that to reconfigure my Motorola smartphone would require another phone call and a cost.  Verizon.com would not recognize Mozilla Firefox 19.0.2, the most up-to-date as of 3 April 2013.

[lilhighway]

it's amazing the stories the india help center tells the customers.firefox is compatible with verizon

[Justin46]

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@Budg wrote:

1604 Wed 3 April 2013  Balt

Verizon has changed, or is going to change, the mail transport protocol.  Unfortunately the POP and SMTP do not work and it took Naitia (sp?), at the India helpcenter, an hour to give up and return to the  incoming and outgoing.verizon.net.  I was also told that to reconfigure my Motorola smartphone would require another phone call and a cost.  Verizon.com would not recognize Mozilla Firefox 19.0.2, the most up-to-date as of 3 April 2013.

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Well lets see:

1) The new pop/smtp server names do work, I have been using them for weeks, with several Verizon email addresses. Verizon did have a problem with these email servers a day or two ago for a while, but other than that I have had flawless service using pop.verizon.net and smtp.verizon.net.

2) I am a FiOS user and have never, ever talked to someone at Verizon outside the U.S. Now if you are a Verizon DSL user maybe their support is somewhere else, I don't know, but for FiOS believe I am correct that 100% of the service is provided by U.S.-based people.

3) I do not have a Motorola smartphone, mine is an HTC, but I was able to reconfigure it to work with the pop/smtp servers myself, without any help or cost. I would hope you could too.....

4) I am using Firefox 20.0 to post this response. 20.0 is the most up-to-date version of Firefox. I don't know what your problem with 19.0.2 is, but I had no trouble with 19.0 and I am not having any trouble with 20.0.

I see you just joined the Forums today. I suggest that maybe you take a little time and look around at the various topic areas and recent thread topics, you will find lots of interesting and useful information that might help you if you experience any problems with your Verizon service.

Welcome to the Forums.

__________________________________
Justin
FiOS TV, 25/25 Internet, and Digital Voice user
QIP7232, QIP7100-P2, IMG 1.9.1
Keller, TX 76248 (VHO 1)

[walt178]

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@Budg wrote:

the POP and SMTP do not work ....Verizon.com would not recognize Mozilla Firefox 19.0.2,

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The POP and SMTP settings do work.

I've been using Firefox 19.0.1 since March 7 and have no problems accessing Verizon.com.

[lilhighway]

welcome to india folks

[Alliharin]

since the changes, i havent been able to send email

I can receive just fine

[armond_in_nj1]

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@lilhighway wrote:

welcome to india folks

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Which city in India is your hometown?  Please send curry (in a hurry).

[lilhighway]

how cute armond i do not work for verizon tech support i was referring to verizon tech support when i mentioned welcome to india.

[lilhighway]

really is making the changes to the email protocol gonna make email secure?

[lilhighway]

i mean come on verizon cannot even figure out how to control a very simple spam issue and verizon talks about security sigh.