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Incoming email rejected or delayed
linuxgeoff
Newbie
For the last 10 days or so (that I know of), ome ssenders of email to me have been getting reject notices. I've turned off my spam blocker but that was not the problem. I've added some of the sending domains to my allowed list but that didn't help. Then today at about 3.30am, I receive a flurry of resent emails from the last 3 days. I've had the same thing happen for periods of time at least twice befor over the past few years I've tried the support desk and got nowhere very slowly (like over an hour) One thing to note is that I use an email forwarding service (and yes, I have checked that the problem is not there. It is at the Verizon end) What is going on? How can it be fixed? How can I detect when there is a problem in the futures? My best guess is that Verizon has a second spam filtering tool, invisible to users and somehow block certain email traffic I've already diverted two of my accounts to other providers, but I pay for the Verizon service and I'd like for it to work and not have to pay for another service in order for email to be reliable I'd appreciate a truthful, knowledgeable response from someone on this forum from Verizon. Just tell us the real deal, so we can make informed decisions
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Re: Incoming email rejected or delayed
Hubrisnxs
Legend

There are several anti spam things involved

  1. your antivirus firewall may have an anti spam - likeverizon's mcafee software has an anti spam feature
  2. Verizon has their Spam Blocker in their webmail Client
  3. Verizon has a head end anti spam company that does their spam monitoring.
  4. and then most anti spam company's have an anti spam gateway that it hits before it hits anything else. 

So usually there are four places for spam that are involved.  at least

Re: Incoming email rejected or delayed
linuxgeoff
Newbie
So between 3and 4, a significant portion of my legitimate. Email is getting thrown away without my knowledge. American airlines, my mother, myself. For example. That's not very useful 😞
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Re: Incoming email rejected or delayed
Hubrisnxs
Legend

There is a safe senders list that you could use.  also are they simply not arriving at vz's webmail??   do you have email forwarding turned on or do you have (on any home or work pc) any email software like outlook or thunderbird?

Re: Incoming email rejected or delayed
flahunter2
Newbie
So how do we get to the safe senders list? I see no reference to it.
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Re: Incoming email rejected or delayed
somegirl
Champion - Level 3

@flahunter2 wrote:
So how do we get to the safe senders list? I see no reference to it.

Settings > Email Settings > Blocking > Safe Senders

Re: Incoming email rejected or delayed
scififan2
Contributor - Level 1

Please help. I cannot find the settings for email that let me add to a "safe sender" list. I have a password reset email that is not getting through to me, and I need to reset the password. I see the advice given, but when I go to my account, the set up is all different than what you describe. Has Verizon changed the format? Please help me! Thanks!

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Re: Incoming email rejected or delayed
JDoe5
Specialist - Level 1

Launch Webmail

Settings ---> Email Settings --> Blocking

Scroll all the way down

Then click on Safe Senders

 

 

 

 

Re: Incoming email rejected or delayed
scififan2
Contributor - Level 1

Thak you very much! I must have been very tired last night for not seeing that.

I really appreciate your help, and gave you a kudo!

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