Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. With Select 5G Unlimited plans. Buy now
end of navigation menu
It's NOT's NOT AOL....ok guys....WHO's fault is it?!?!
Enthusiast - Level 2


I can read and send email on with no issues.

I have been using Outlook for the past 20 years....and prefer Outlook vs html based email utilities (gmail, yahoo, aol etc).

I can RECEIVE email with no issue...using the AOL suggested port assignments....

but.....I CANNOT SEND email ?!?!?

Current settings are:

Email is:   

Account Type: POP3

Incoming mail server (POP3😞

Outgoing mail server (SMTP😞

SSL is enabled

I have instituted AOL Two step authentication.

I have contacted Verizon by chat, initiating  it three times....all three engineers were left clueless.

The second engineer Pradeep suggested I install Windows Live Mail thus ruling out Outlook configuration. 

I tried this, and I still in fact receive the error, (this time with a little more details):


The connection to the server has failed. 

  • Subject 'xxxxxxxxxxxxxxxxxxxxxxxxxx'
  • Server: ''
  • Windows Live Mail Error ID: 0x800CCC0E
  • Protocol: SMTP
  • Port: 465
  • Secure(SSL): Yes
  • Socket Error: 10013

The last engineer suggested I reach out to Verizon advanced technical support......and guess what's PAID SUPPORT!

Nice!!.........and NO...

I will not Pay for an issue AOL / Verizon are responsible for!

By the way…..I did nothing which started this……I’m assuming perhaps a Microsquish update was received and perhaps that is what kicked all this off.

Otherwise…I was sending and receiving with no issues…..(up till about a month ago).

Any input is appreciated!!!

Tags (1)
Re: It's NOT's NOT AOL....ok guys....WHO's fault is it?!?!

I'm seeing a similar issue with "The connection to the server has failed. Account: '', Server: '', Protocol: POP3, Port: 995, Secure(SSL): Yes, Socket Error: 10013, Error Number: 0x800CCC0E"

Re: It's NOT's NOT AOL....ok guys....WHO's fault is it?!?!
Enthusiast - Level 2

Unfortunately....believe it or not....

This issue still exists.

If I want to send email....I have to remember to use the AOL mail server via

AOL kept putting it off to Verizon....

When I ended up getting advanced support from Verizon...they couldn't solve it...and....put me in touch with an even MORE advanced team....who said they could address it.

Believe I had to pay $100 down payment for their technical input!!!

(I don't remember the exact was's for THEM to fix a VERIZON I couldn't bring myself to pay it)

Not very happy....sorry you're experiencing the same ......**bleep**