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Locked account
hinesj10
Newbie

I seem to be locked out of my Verizon.net email, I’m not sure if it’s due to a migration issue to Yahoo or it has been hacked. I’m suspecting it’s more likely that it’s been hacked, due to the recovery phone number is nothing that I recognize. I called Verizon tech support since the Yahoo Help redirects me to Verizon. I ran into roadblocks, this is a Keep My Email situation so there is no active account and I was told that Yahoo now handles resets. The problem with this is, Yahoo is no help whatsoever! I just get in a vicious circle of online help pages and a community forum full of posts that Yahoo provides no reachable tech support!

 Is there any other options? I have many important emails saved concerning legal issues and also receive security related alerts on this account.

  Any help or advice is greatly appreciated. 

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Re: Locked account
LawrenceC
Community Manager
Community Manager

You mentioned that the account was migrated.  Is this a Verizon/Yahoo account, or a Verizon account that was migrated to AOL?

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Re: Locked account
hinesj10
Newbie

Verizon/Yahoo

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Re: Locked account
LawrenceC
Community Manager
Community Manager

Hi hinesj10,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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