Messages to Verizon recipients are being blocked

[dror64]

Messages to Verizon recipients are being blocked by the anti-spam system. I submitted whitelist requests several times, but just get automated messages in return saying the IP is dynamically assigned. It's not.  No spam is going out from the system, and SPF, PTR records are correct. We are not on any of the blacklists (checked with all known RBLs) and have a very good reputation on senderbase.org.

Can someone please help and assign an agent to help us in this matter?

We have many nonprofit organizations and several doctors who can't reach their visitors.

I personally have a Verizon account and all my emails to Verizon are getting blocked when I sent them out using our mail server.

The mail server in question is: {edited for privacy}

Blocked IP address: {edited for privacy}

Any help appreciated.

[LawrenceC · Accepted solution]

Hi dror64,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.