My Domain Account Management

[JTM690]

I have been unable to access my account to update credit card information in order to process domain/primary email renewal. I have call 1-800-VERIZON and they are unable to help me with this problem. My original Order Processing said to save acct ####### for my records but this has been unable to assist the billing service representative on this issue. I have attempted to locate the account online and am unable as well. I also called {edited for privacy}and was automatically disconnected after hitting option #5. The rerouted 2x by the billing representative through the same loop. This is quite frustrating!  Finally, I got a rep that admitted he couldn't help me.

It appears that many people have this same problem and nothing is done to create a global fix.  Is this because Verizon provides less service to those that have left?  If FIOS was in my area I wouldn't have had to leave for faster service.

[ElizabethS]

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.