NEED CUSTOMER SERVICE ASSISTANCE: NON-EXISTENT EQUIPMENT LISTED ON ACCOUNT

[RobertRaine]

Looking for Customer Service Assistance

In the "Equipment" section of the "TV Management" portion of TV Management section of the MyVerizon website there is an additional DVR listed as equipment that I do not have.  The DVR was returned to Verizon.  How do I get this removed from my account.

Any help would be appreciated

[ElizabethS]

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.