NEED HELP RE:VERIZON WEBMAIL ISP FILTERS; I HAVE VERIZON FIOS

[tiara320]

I hope someone can reach out and help me.  Recently I have not been receiving my QVC Today's Special Emails on a Daily Basis; since approximately the beginning of September.  I have Verizon Webmail.

I never had a problem receiving these daily emails before.

Did Verizon change something within in the Server, etc.?

I contacted QVC they said to contact my Internet Service Provider. They have everything correct on their end.

They send them out a few minutes after midnight on a daily basis. They said if My ISP service/server is busy or maxed out this could be a reason why I haven't been receiving them.

I have the correct Contact Email in the my contacts.

How Do I adjust the Internet Service Provider Filters?

Or does anyone have another way so I can fix this problem.

P.S.. I check my spam and it is not in there either.

Many Thanks.

[JDoe5]

Yeah, that happens all too often with Verizon email.  You get email reguarly from a legitimate source.  One day the email just stops.  The sender does NOT get any failed mail messages and from the POV of the sender they sent email succesfully to you.  The email is lost in the Verizon Ether.

Go to the Verizon email account holder WhiteList form and complete it.

http://my.verizon.com/micro/whitelist/RequestForm.aspx?id=member

Send the below URL to QVC and have QVC fill out the ISP WhiteList form

http://my.verizon.com/micro/whitelist/RequestForm.aspx?id=isp

Good luck !