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Need Help signing in and email
mrgooch
Enthusiast

Last month I had an account on Verizon only with my old phone and was able to log on to My Verizon and my account. Today I had the Triple Play installed. As a result when signing into the new account I had to create a new ID and password. Now When ever I try to log on it does not recognisw my sign in and I am not able to sign in to receive emails. I made two attempts to correct this without success.When I click on email I get this message and get locked out.

Our records indicate that the User ID you entered is not available. Please check the User ID and try again.
 

I need some serious help here.

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Re: Need Help signing in and email
djb5
Contributor
For some reason Verizon maintains multiple use rids for each of us. When you sign into this forum, you may see several choices of which of these it's you want to use. Try your original I'd/pswd to check your email.
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Re: Need Help signing in and email
JOSEm441
Specialist

^^^ that should resolve it. IF it does not fix it  ,clear any saved passwords or userid you have for this site;  then try the new ID and password. If it still fails setup another UserID.  In the long term I would recommend setting up a 3rd party application to manipulate email.

What link are you using to enter your password and ID for email?

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Re: Need Help signing in and email
mrgooch1942
Enthusiast

How do you clear passwords?

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Re: Need Help signing in and email
JOSEm441
Specialist

IF you use internet explorer - internet options -  General - Browsing History - delete button - select Passwords only -  delete - NOTE this will clear all stored passwords for all sites

If you use Fire fox - tools - options- security - saved password - and you can select any or all passwords for various sites .

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Re: Need Help signing in and email
mrgooch1942
Enthusiast

Thank you all. I manage to get it all straight.

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