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I am having this problem as well -- after changing the settings according to Verizon's e-mail, my phone tells me that the incoming mail server is not responding. The outgoing server works fine -- I sucessfully sent a test e-mail to another address.
Anyone have a solution for incoming mail?
I am receiving mail on the I4, but when I try to reply to it I get a message that says "server doesn't allow relaying". Any help?
Okay, my turn ... I now have this problem as well -- after changing the settings according to Verizon's e-mail, Mail (on my MacPro) tells me that the incoming mail server is not responding. The outgoing server works fine -- I've sucessfully sent a test e-mails to other address. BTW, VZ Troubleshooter isn't Mac-friendly.
Several people have posted that the incoming settings are not working on their Apple devices until they reboot. You might give that a try.
I had the same problem setting up the new ports and SSL on an ipad. Restarting the ipad did not help. Turns out that the settings app needs to be turned off before incoming will work. For those that aren't familiar, double click the home button. All active apps will appear in a row across the bottom of the display. Press and hold any active app icon until they all start dancing and have a small red circle in the upper left corner with a minus sign in it. Release and then tap the app(s) you want to close.
Thank you but I think I stumbled upon my error; the Mail "Alert" reads, "The server returned the error: The connection to the server “incoming.verizon.net” on port *** timed out." When I changed the port number from "outgoing..." port number to the "incoming.verizon.net" port number listed in the notification email, all is good, both incoming and outgoing on the VZ accounts. Truth be told, I wish VZ would be more Mac OS-friendly, but thank you, everyone, for your help.
Verizon's new mail settings (instructions received 4-Jan-2012) don't work or even make sense for Apple Mail. First of all, turning on SSL, which changes the port (incoming or outgoing isn't specified in Mail's preference window) to 995 and prevents Mail from receiving email. Email can still be sent. (Rebooting the computer as someone suggested does not help.)
Verizon says the incoming mail server should be POP3, but I hope POP is the same thing because there is no such thing as POP3 in Apple Mail as far as I can find.
Verizon's instructions say to change outgoing port to 465. I can find no reference to any outgoing port in Mail's preferences, so this instruction makes no sense.
Verizon's instructions are very WIndows oriented, which means Mac users are bound to be frustrated. If I can't get Verizon email to work despite their tinkering, I'll have no choice but to abandon Verizon for something more reliable, like gmail.