New Verizon Email Setting Changes with Outlook 2011 on Mac

[LaurenMue]

Verizon has not provided instructions for how to complete the required email settings changes in Outlook 2011 on a Mac. Hence, I am stuck, and unable to send email.

These are the changes I have made (pictured).

I arrived at the first window by clicking Outlook >> Preferences >> Accounts.

I arrived at the sencond by clicking Outlook >> Preferences >> Accounts >> More Options

The resulting error message is below.

[somegirl]

Based on the screenshots you have there, you aren't making all of the changes at once. Servers "incoming.verizon.net" and "outgoing.verizon,net" shouldn't be showing up on your settings anywhere if the changes are made properly.

[pwarren96]

I FINALLY figured it out (only an hour and a half)!!!  I have Mac OS X 10.6.8

When you have your MAIL open, click on "MAIL" in the upper left corner of the Menu Bar.

Click on "Preferences".

Click on "Accounts" tab across top of pop-up window.

Click on the Account that you want to update in the left column.

Make sure the sub-tab "Account Information" is highlighted (if not, click on it).

I don't know how to do a screen shot, but here's what I have...

                      Description: Moms email

                      Email Address:  accountname@verizon.net

                      Full Name:  My name

                      Incoming Mail Server: pop.verizon.net

                      User Name: accountname (what comes before your @verizon.net in your email address)

                      Password: (enter your password here)

                      Outgoing Mail Server (SMTP): Click on the entry in this box and select "Edit SMTP server list"

                      Click on the old server name and type in the new server name "smtp.verizon.net"

                      On the bottom half of that screen click on the "Advanced" tab.

                      Click on the "Use custom port" and enter 465

                      Click on the box "Use Secure Sockets Layer (SSL)

                      Authentication: Select "Password" from the drop down box

                      User Name: Enter your user name

                      Password: Enter your password

                      Now click "OK"

                      Check the box that says "Use only this server"

Now click on the "Advanced" tab on the same pop-up window (sub-tab).

On the bottom half of the page, enter this information:

                       Port: 995     Then check the box "Use SSL"

                       Authentication: Password

Now you can close the pop-up window.  It will ask you if you want to Save the changes, select "Save".

Don't know for sure if restarting your system is required, but it sure can't hurt.  This FINALLY worked for me.  Hope it works for you.  

[vpellizzi1]

Thanks!  You are a lifesaver!  I couldn't figure out how to get my Outlook to work properly until I read your post.  Again, thanks a million!

[pinlady]

This is the only thing that worked. Thanks!