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Not able to receive emails from an AOL account
Enthusiast - Level 1

I have not been able to receive emails from a friend on AOL.  I am able to send emails and have her receive them.  I contacted Verizon, and the tech remoted in and added the email address to my Outlook settings, but that did not help, as I expected.  The email does not make it to my online email either.  The sender does not receive a message abount not being delivered.  I had her sent it to my wife's Verizon email and she does not get it either?  The sender can send to other verizon emails.  Any thoughts?

Re: Not able to receive emails from an AOL account
Champion - Level 3

Check you Blocked Senders list in webmail. Odds are somehow ended up in there, and it's as simple as deleting the entry to fix it.

If it's not  there, set your SpamDetector to save spam to the SpamDetector folder (by default, it's set to delete), and check for it there. Click the "Not Spam" button and/or forward it to if it does show up in the spam folder.

Re: Not able to receive emails from an AOL account

i am having the same problem

just one customers with 2  AOL addresses

nothing blocked in my online Verizon acct or in my windows live mail

spent half a day with Verizon live chat to no avail

no problems with other customers/emails

please help

{edited for privacy}