POP Email not working??? ----- You are NOT alone !!!!! 09/2016

[VZ_down]

POP server down, Email not working.

Here is an amazing story of how not to manage your server and customer support:

Today is Sept. 19, 2016.  My POP email through Outlook client for windows has not worked since July 25th!!!!   TWO MONTHS!

Verizon's POP server is not working now, nor has it been working for me in all of this time.  They refuse to admit they have any problem!

Verizon purchased AOL mail, and are in the process of moving all mail users to this system.  (Existing email addresses will not change, but no new verizon.net addresses will be created)

It would seem they have foolishly destroyed their own working network, with their attempted transition to the AOL mail system.  A once prime company, completely failing now.  

If you cannot connect with a POP client like Outlook or Thunderbird, or even an Android app, YOU ARE NOT ALONE!!  It is not your fault.

Here are some details:

In Outlook, I receive error code (0x800CCC1A) : 'Your server does not support the connection encryption type you have specified. Try changing the encryption method. Contact your mail server administrator or Internet service provider (ISP) for additional assistance.'

PING or TRACERT to pop.verizon.net, is not successful.  It only times out.  

From TRACERT results, one can easily see the connection is being re-routed to AOL servers in Wicheta, or Dulles, VA.   It then times out and is unresponsive.  Try it yourself from a CMD prompt window.  Then try the same with pop.mail.yahoo.com, pop.gmail.com., etc.  You will see all others work properly.

I have spent very many hours with diagnosis, doing the work a Verizon tech should be doing!  

2 months down, about 2 weeks of trying testing, learning different techniques, packet analysis, OPENSSL, etc.

I have tested with:

6 different clients  ---  (FAILS with VZ, success with all other providers)

3 different devices ---  (FAILS with VZ, success with all other providers)

VPN to Washington DC --- makes no difference

PING   ---  (FAILS with VZ, success with all other providers)

TRACERT  ---  (FAILS with VZ, success with all other providers)

OPENSSL  --- connection (works with AOL, Yahoo, Gmail, but not Verizon)

NSLOOKUP --- (Verizon is only service with no info available)

http://www.isitdownrightnow.com/

www.wormly.com

Too many other tests to mention...

I am in Europe for now, but this is demonstrably not the problem.  All settings are correct on my end.  Checked over and over. Email worked here just fine for over a month, until July 25.  VPN to DC makes no difference.

Verizon will tell you that if their VZ webmail client works for you, that this proves their system is OK.  This is a lie. Their webmail does not go through the POP/SMTP system.  It only proves the email works through web access.  They will tell you this baloney to throw you off.  Do not accept this non-answer!

They will also tell you they are not having problems, but they know they have a HUGE migration disaster,and are concealing the scope of the failure.

They will tell you it is Outlook or Windows fault.  It is not.  Simple logic proves this.

They tell me internationational access is "blocked", but that is nonsense, and disprovable.   Whitelist request makes no difference.  Why would a "global" provider block international email access?  People don't check email on travel?  "WWW"...

They tell me i do not actually "pay" for email service, and so support is limited to testing webmail, and unavailable for POP issues.

They refuse to debug my login attempts.  (there would be nothing to see anyway, as there is no server available to connect to !)

They do not provide any status to the ongoing issue.

I have at least 10 calls and about 12 hours of useless support calls to VZ.  Calls also to MS and others.

Other problems you may also have with Verizon.

All email sub-accounts are DEAD.  Thought you were the only one??  NOPE!

You used to be able to change sub-account passwords on the VZ website, but no more.  You have to attempt login and select "lost password".  It will allow you to change the password, but it will not actually work when you try to log in.  ALL MY SUB-ACCOUNTS ARE DEAD...

There are numerous caching problems with Chrome, IE, and Opera.   You will likely get blank white pages that od not load properly.  You will have to delete browsing history to have successful login.  

Numerous links on VZ webpages go nowhere.

No link for checking email when you login to verizon.com.  How stupid is that?

It is incredible that they only succeed at hiding the scope of this disaster.   

TEST for yourself using the above methods.  It clearly proves Verizon IS the problem.

CALL verizon and demand they fix what you are paying for, and what they have broken.   

WRITE your experiences to this forum and others.

SHARE your details and experience with other users.

A sad state for a company I once thought was the best service provider...

Search "ineptitude" for additional info and posts on this topic.

[VZ_down]

Ineptitude

TRACERT Results for review / comment.  

(some addresses not shown******)

Using DC VPN:

C:\Users\*****>tracert pop.verizon.net

Tracing route to pop-verizonmail.egslb.aol.com [64.12.88.168]  
over a maximum of 30 hops:  (rerouted search to Global Service Load Balancer and AOL)

1 128 ms 125 ms 126 ms ***********
2 127 ms 128 ms 127 ms gcdns.com [*********]
3 127 ms 128 ms 128 ms ae11.dar01.wdc01.networklayer.com [208.43.118.133]
4 132 ms 126 ms 126 ms ae8.bbr02.eq01.wdc02.networklayer.com [173.192.18.192]
5 128 ms 128 ms 127 ms ae52.edge1.Washington4.Level3.net [4.53.112.25]
6 129 ms 127 ms * ae-1-3501.ear2.Washington1.Level3.net [4.69.206.69]
7 128 ms 129 ms 127 ms AOL-level3-10G.Washington1.Level3.net [4.68.62.114]
8 128 ms 128 ms 130 ms dar2-mtc-ae2.atdn.net [66.185.152.194]
9 131 ms 130 ms 129 ms gear2-mtc-po11.net.aol.com [66.185.144.34]
10 129 ms 129 ms 130 ms edge3-mtc-ae479.net.aol.com [149.174.48.210]

(makes it to AOL system)
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * No resources.

Trace complete.

______________________________

Without VPN, from Europe:

C:\Users\*****>tracert pop.verizon.net

Tracing route to pop-verizonmail.egslb.aol.com [64.12.88.136]
over a maximum of 30 hops:

1 2 ms 2 ms 2 ms ************
2 8 ms 9 ms 6 ms *************
3 9 ms 8 ms 9 ms ***************
4 20 ms 13 ms 13 ms ***************
5 13 ms 13 ms 13 ms ***************
6 22 ms 23 ms 21 ***************
7 21 ms 23 ms 21 ***************
8 21 ms 21 ms 21 ms de-fra04a-rc1-ae33-0.aorta.net [84.116.135.5]
9 20 ms 21 ms 20 ms de-fra01b-ri1-ae1-0.aorta.net [84.116.134.10]
10 22 ms 23 ms 21 ms dar1-frr-ge-5-0-5.atdn.net [66.185.139.13]
11 22 ms 20 ms 20 ms dar2-frr-xe-0-0-0.atdn.net [66.185.152.241]
12 104 ms 120 ms 107 ms bb1-new-xe-1-1-0.atdn.net [66.185.152.146]
13 108 ms 108 ms 110 ms pop1-ash-xe-7-3-1.atdn.net [66.185.137.41]
14 110 ms 110 ms 112 ms dar1-mtc-ae4.atdn.net [66.185.152.8]
15 110 ms 111 ms 110 ms gear1-mtc-po11.net.aol.com [66.185.144.18]
16 109 ms 110 ms 109 ms edge1-mtc-ae0.net.aol.com [149.174.48.6]
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Noooo problem.  Nothing to see here.......

[ThiaB]

Hi VZ_down,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.