Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. With Select 5G Unlimited plans. Buy now
end of navigation menu
Read emails are being auto deleted after 10 days
roscoe01
Newbie

Hello all,

I use a sub account and my already read emails are being permanently deleted automatically after about 10 days. They are not going into trash bin, they are being totally deleted. According to the policies, the read email should stay in indefinately ??? any help out there on this. thanks

0 Likes
Re: Read emails are being auto deleted after 10 days
tns
Master - Level 2

Personally I recommend that you don't EVER count on any WEBMAIL for your mail.  Always use a client such as Thunderbird or Microsoft Live mail.

0 Likes
Re: Read emails are being auto deleted after 10 days
somegirl
Champion - Level 3

Any time mail disappears from the server, there's a pretty good chance there's some device pulling it off. This can happen even without you intending it to. For example, the default Verizon setup for a long time (and possibly still) configured Outlook automatically unless you were paying attention and unchecked the box during the install.

The easiest way to fix it is to change your password. Once the device(s) can no longer authenticate, the disappearances should stop.

0 Likes