Registered with Verizon My Domain and cannot access email

[susaninva2]

I have spent the past TWO DAYS trying to get assistance from Verizon customer support.  I have talked with EIGHT different representatives and none of them know how to help me.

Last week I registered my verizon.net email with Verizon Your Domain and paid the $19.95 annual fee to keep my email address.  After receiving a confirmation that my transaction was successful and complete, I proceeded to cancel my Verizon home phone and internet service.  Verizon cancelled my email when they cancelled my phone and internet.

I was told via email from a Verizon Your Domain specialist that I needed Broadband Essentials to keep my email.  I DO NOT NEED INTERNET SERVICE.  I HAVE INTERNET SERVICE.  According to Verizon Your Domain I do not need Verizon internet to keep my email!

If this isn't bad enough, I've been charged TWICE and I still have no email!

Can someone please help me?  I followed the instructions to a T and have spent two hours on the phone with absolutely NO RESOLUTION!

[LawrenceC · Accepted solution]

Hi davidsonx5,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

[Verizon_Support]

Due to multiple failed attempts to reach you we will be closing this private support case.

If you need further assistance with Verizon service feel free to send us another post.

Thank you,

 
^Matthew

[Pedro_Burrito]

I registered for Verizon Your Domain last month.  All my other Verizon services were terminated on 11 August 2014 as I moved to Japan where there is no Verizon presence.  I just tried to access my email via netmail.verizon.net and I got a pop up message that said my services have been terminated and to contact customer support.  I really don't want to spend an hour or more trying to navigate through the terrible voice system so is there any suggestions on how to access my verizon email?

Thank you.   

[jsers]

I just registered to keep my email via My Domain. I am awaiting the confirmation email. What is the expected wait time? I only have a couple of days before I have to cancel FIOS

[ElizabethS]

Pedro_Burrito, have you tried one of the options here:

The  Support page has a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent

[barcar]

I have the exact same problem. I ahve set up an account with Your Domain and now cannot access email. Verizon sends me to a Your Domain telephone contact which refers me back to verizon. Verizon shows I have an account with Your Domain so cannot help. How do I get my email???

[barcar]

No contact info for Your Domain. Verizon contacts will not help. I have tried. They each send me to other for assistance.

[dknlast6]

I've been having the same problems for a couple months, Initially I thought it was me, until I figured out the login screen had disappeared.  I found my original letter from opening up my domain.  I'm calling them to see what they have to say, it sounds like they're trying to see if they can force people to buy internet or FIOS. I'll report back whatever information I get from them.

[dknlast6]

I found an email that I received from 'My Domain' that I printed off at the beginning of the year just in case...I sent an email to the address and I got a response, however, they're asking for info they should already have so I'm going to do some more searching...perhaps I have other emails I printed off that will get me more help...