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Reinstall FIOS email
disgusted2010
Enthusiast - Level 3
‎01-04-2014 05:48 PM

I bought a used computer. While the seller was -****ing around with my settings, the icon for Verizon Webmail disappeared. I can access my account from the Veruzon Website and read my mail. But when I go to reply to a message, it says can't do it because "not properly installed". HELP! I use this account all the time and need to reply to emails!

Tx

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Re: Reinstall FIOS email
walt178
Specialist - Level 3
‎01-05-2014 04:07 AM
@disgusted2010 wrote:

I bought a used computer. While the seller was -****ing around with my settings, the icon for Verizon Webmail disappeared. I can access my account from the Veruzon Website and read my mail. But when I go to reply to a message, it says can't do it because "not properly installed". HELP! I use this account all the time and need to reply to emails!

Tx

That doesn't make sense to me.  If you are accessing mail on the Verizon site (rather than using a 3rd party client) you do not need anything installed on your computer.  Since this is a used computer, it's possible that some Verizon program was previously installed and is now corrupted. Maybe that is creating a conflict.

I would suggest:

  • Go to the control panel and uninstall everything Verizon.
  • Scan your directory for any traces of Verizon that are left and manually delete them. 
  • Clear your browser's  cookies and cache. 
  • Restart the computer and see if there's a difference.
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