Retaining my VZ email addresses

[hms0826]

We are moving to South Florida where Verizon service is not available and, therefore, will have to cancel our FiOS residential Internet/TV/Phone.

I am aware that there is away to retain the email addresses for $20/yr. Should I put in the order via the VZ site Before or After I submit an order to have VZ FiOS service canceled?

I do not want to  have the FiOS canceled automatically when I put in the order to retain the email address.

[smith6612]

You should be able to submit them both at the same time with the billing rep you speak to when talking online. If you do it after the cancelation request is submitted, you're more likely to run the risk of losing the e-mail address.

[hms0826]

Thanks for the advice. When you mention "talking online" mean on the telephone or by online chat? Either of these is not very easy with Verizon now. There is a web form to fill out which might be easier once I set a termination date.

Thanks.

[smith6612 · Accepted solution]

Gotcha. The web form should accomlish the same goal. If you plan to go down that route, sign up for the order to retain your e-mail address (there might even be this option when you fill out the disconnect form) ahead of time. From there, process the disconnection. Keep all request and order forms handy in case a problem does occur.

[LawrenceC]

Hi hms0826,

Use the online form, which you can access from the following link.  You should receive a confirmation email within a day or two.  Do not request a service disconnection until you receive the confirmation that your email account retention request has been confirmed and processed.

http://www.verizon.com/home/utilities/security/#domain-name

[john1109]

received new Microsoft 10, can not access my email account

[LawrenceC]

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@john1109 wrote:

received new Microsoft 10, can not access my email account

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Please see the following topic:

http://forums.verizon.com/t5/Verizon-net-Email/Can-t-open-webmail/td-p/801258