An Accepted Solution is available for this post.
Sending email
DianeHurd
Newbie
‎11-12-2013 09:35 AM

Since yesterday I have not been able to send email out thru my

Verizon email..The send and draft buttons are faded and not bright red.  I compose but cannot sent.

My verizon site is very slow and takes forever to load.  Someone helped from Verizon helped me recently to even to get it to load.  my email updates and is current in verizon, just can't send or save draft.  Help!

0 Likes
4 Replies
An Accepted Solution is available for this post.
Re: Sending email
JOSEm441
Specialist - Level 2
‎11-14-2013 03:56 AM

Try cleaing all Browsing history - Tools- internet options - general tab - browsing history - delete...

If this issue still persits you may want to reset the browser- tools- internet options - advanced- reset.

I assume you are  using internet explorer, could you please confirn  this as well as which operating system ?

0 Likes
An Accepted Solution is available for this post.
Re: Sending email
DianeHurd
Newbie
‎11-20-2013 02:42 PM
Yes, I am using internet explorer and windows 7
0 Likes
An Accepted Solution is available for this post.
Re: Sending email
tns2
Community Leader
Community Leader
‎11-21-2013 05:03 AM

Make sure you have compatibility mode set for verizon web pages in Internet explorer.  Has been needed for awhile and became critical with IE11 which may have recently been installed by Microsoft on your windows 7 machine.

An Accepted Solution is available for this post.
Re: Sending email
DianeHurd
Newbie
‎12-01-2013 06:12 PM
Ok but I don't know how to check this, where to go, etc. now that Thanksgiving is over, I will be calling tech support to help me do this.
0 Likes