Several problems with email

[JoAnn108]

I've been having several problems with email.  

1. I sent email on Dec 10 and the people didn't receive them until Dec 16.

2. I often get two, three or even four copies of the same email in my Thunderbird client.

3. My Moto X (2nd gen) phone sometimes says it can't connect to email. 

What's the problem?

[Verizon_Support]

Thanks for reaching out to us JoAnn108. We'll do everything possible to address this for you.

Could you tell me how long this has been an issue? I noticed you mentnioned Thunderbird; do you experience the same problems when working with your emails directly from the Verizon webmail portal? Also, are there any error messages you notice when the issue occurs? If we can get some answers to these questions it'll help determine our troubleshooting path.

Thanks,

^FCN

[JoAnn108]

This was an issue for several weeks, but I have not experienced it for a while.  I don't think I checked the email portal during that time.  I was also having issues with email on my phone which I resolved.  Perhaps that was causing the issues with duplicates in Thunderbird.

You can consider the issue closed.

Thank you.